Unless otherwise stated in the product description: All standard orders, up to (2) items, have a standard shipping commit of (8) weeks from the date the order is received to the date the order is shipped. Batch orders of (3) or more items will add an additional (2) weeks per item (IE. (3) items in a single order will have a (10) week commit time to ship, etc).
In the event I am unable to ship an order within the standard commit times, the customer will be notified and given the option to either cancel the order for 100% refund or receive a 25% discount on the purchase amount (minus shipping costs).
For an additional $50.00 fee, there is a RUSH option. The RUSH option will guarantee an order of (1) or (2) items will be shipped within (2) weeks of the date the order is received. The RUSH option is not available for International orders or orders of (3) or more items. If I am unable to ship an order within the RUSH commit times, the customer will be notified and the $50.00 fee will be refunded and standard shipping times will apply.
I work hard to make sure every order is correct and crafted to the quality my customers expect, but we are all human and sometimes mistakes can be made. In the event that the product has a defect in construction, is the wrong color, incorrect number of plaits, etc, contact me within 30 days of receiving your product(s) and I will either correct the mistake (even if that means making a new whip) or refund the purchase price of the product. The whip must be returned, in new and unused condition, for a replacement item or refund.
If there is a problem with your order:
PLEASE NOTE: Products such as Cats, Quirts, Galleys, etc typically will have 8 or 12 plait overlays of the thong, depending on the whip. Make sure to check the specifications of these products and contact me if you have any questions before placing an order!
I can GUARANTEE that I will NOT be able to exactly match the color, weight or feel of a previously bought whip. If you want close matched whips you will have to order them at the same time.